Advisers under greater pressure as clients demand 'more from less'

Meeting client expectations will be their ‘biggest business challenge’

Isabel Baxter
clock • 1 min read

Higher client expectations are causing advisers to feel pressure, research from BNY Mellon Investment Management has found.

Its report, Life Beyond Work: The Changing Face of Retirement, which surveyed more than 200 UK retirement focused advisers alongside 64 qualitative discussions with consumers, retirement and industry specialists, revealed that the current economic environment and cost of living crisis has heightened client expectations. As a result, 51% identified that meeting client expectations will be their biggest business challenge over the next few years. In addition, 44% of advisers see clients moving money from investments to cash savings as a potential issue for their business. "The higher...

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