From the annual review to the 'always on' adviser/client relationship

'Regular reviews will still play an important role, but clients' lives do not follow a servicing calendar'

clock • 4 min read

In the third of a trio of articles for PA, Tessa Lee looks at the 'always on' adviser/client relationship

For decades, the annual review has been established practice for most advice and wealth management client relationships. A set piece that creates structure for firms and reassurance for clients with a formal opportunity to revisit plans, update information and confirm that everything remains on track. But is it now the most natural or inevitable way to organise client adviser relationships? It's a given that some clients need very little support for longish periods of time while others may experience significant changes only weeks after a review meeting has taken place. Life throws up...

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