PA360 North: Advisers need to adopt Consumer Duty logically  

‘A new direction of travel post-Consumer Duty means being practical’

Isabel Baxter
clock • 2 min read

Advisers need to make Consumer Duty practical in their business through a logical and documented approach, delegates heard.

Speaking at PA360 North today (4 October), SimplyBiz head of business consultancy Karl Dines explored how Consumer Duty will affect the future and the ‘direction of travel' in a post-Consumer Duty world. He started his session by saying that businesses and advisers have gone through "sweat and tears" to get the Consumer Duty implementation right, so they must follow it through and make it practical within their businesses. Lessons learnt Dines (pictured) reflected on the Consumer Duty regulation by saying "it was big, not complicated, just big". By that he meant that the regulati...

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