Advisers need to 'focus on relationships not transactions' to thrive

The firm's co-founder and director Carl Woodward said advisers want to "change with the times" but will need to focus on relationships to thrive. He said wealth management staff "will need new skills" to support the deployment of more technology. The call for new skills has come after a report suggested an increase in client demand for multi-channel relationships. The firm's whitepaper, Making waves: exploring the future of wealth operations, included research conducted among 250 wealth management investors. It found that the majority (95%) of clients prefer human interactions over ma...