Advice network joins Consumer Duty solution platform

The survey is expected to help the mortgage advice network monitor, evidence, and improve client experience. By joining Elevation, Connect for Intermediaries will be inviting clients to give feedback, aligning with the Financial Conduct Authority's expectation for firms to gather data to monitor and evidence good outcomes. Elevation provides Consumer Duty email alerts to ensure that client feedback is acted on and offers firm and adviser-level dashboards to show firms the specific actions they can take to help meet the regulation. Connect for Intermediaries chief executive and foun...