Advice network joins Consumer Duty solution platform

The tool will help the firm monitor and improve client experience

Isabel Baxter
clock • 1 min read

Connect for Intermediaries has signed up to VouchedFor's client survey Elevation to meet the Consumer Duty regulation.

The survey is expected to help the mortgage advice network monitor, evidence, and improve client experience. By joining Elevation, Connect for Intermediaries will be inviting clients to give feedback, aligning with the Financial Conduct Authority's expectation for firms to gather data to monitor and evidence good outcomes. Elevation provides Consumer Duty email alerts to ensure that client feedback is acted on and offers firm and adviser-level dashboards to show firms the specific actions they can take to help meet the regulation. Connect for Intermediaries chief executive and foun...

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