Advice network joins Consumer Duty solution platform

The tool will help the firm monitor and improve client experience

Isabel Baxter
clock • 1 min read

Connect for Intermediaries has signed up to VouchedFor's client survey Elevation to meet the Consumer Duty regulation.

The survey is expected to help the mortgage advice network monitor, evidence, and improve client experience. By joining Elevation, Connect for Intermediaries will be inviting clients to give feedback, aligning with the Financial Conduct Authority's expectation for firms to gather data to monitor and evidence good outcomes. Elevation provides Consumer Duty email alerts to ensure that client feedback is acted on and offers firm and adviser-level dashboards to show firms the specific actions they can take to help meet the regulation. Connect for Intermediaries chief executive and foun...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Advisers urged to prioritise mindset over products in retirement planning

Advisers urged to prioritise mindset over products in retirement planning

Defaqto conference panellists urge shift to service-led, goal-driven strategies

Sahar Nazir
clock 02 May 2025 • 1 min read
PA360: 'Clients crave certainty, not solutions' – advisers urged to listen harder

PA360: 'Clients crave certainty, not solutions' – advisers urged to listen harder

‘Are you really listening to your clients?’

Sahar Nazir
clock 02 May 2025 • 2 min read
PA Asks: Should the cash ISA limit be cut?

PA Asks: Should the cash ISA limit be cut?

Plus, which business leader inspires you, redundancy cover and NFTs

Professional Adviser
clock 02 May 2025 • 1 min read