Strong back office vital to client service quality and adviser growth

The national IFA firm said the back-office plays a huge role in the contribution to operational efficiency, client service, and compliance within the financial advisory sector. "Without a great back-office team even the best team of financial advisers can only achieve so much," Continuum warned. The firm criticised fast-growing advice businesses for overlooking the opportunity to build support teams. Managing partner Martin Brown said Continuum had looked specifically to shifting its culture to around back-office/adviser relations. "We have worked hard to create a culture where ...