Consumer Duty: Advisers anticipate client dissatisfaction

Advisers expect to receive a negative reception for upcoming Consumer Duty rules

Sahar Nazir
clock • 1 min read

The majority (61%) of advisers say clients will not view the new Consumer Duty regulation in a positive light.

The research was conducted between late February and early April 2023 by business development firm Panacea Adviser among 136 advisers. With the Financial Conduct Authority's imminent Consumer Duty deadline on 31 July, the survey sought to gauge advisers' thoughts on the new regulation. When they were asked how their clients would respond to the rules, 8.3% of advisers said they think Consumer Duty will be viewed positively. Just under one third (30.6%) of advisers said they are unsure how clients will respond to the latest regulation. One adviser said: "Clients have no idea what...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

PA Asks: Most industry professionals 'somewhat confident' in their cybersecurity

PA Asks: Most industry professionals 'somewhat confident' in their cybersecurity

'Attacks are becoming ever more sophisticated’

Sahar Nazir
clock 28 October 2025 • 2 min read
Paper communications 'no longer acceptable' as HNW clients demand apps

Paper communications 'no longer acceptable' as HNW clients demand apps

Moneyinfo: Mobile engagement higher than desktop usage

Sahar Nazir
clock 28 October 2025 • 2 min read
Who gets the dog? Helping divorcing clients navigate pet custody

Who gets the dog? Helping divorcing clients navigate pet custody

Pet nuptial agreements explained

Victoria Emens and Vanessa Gardiner
clock 28 October 2025 • 5 min read