Communication 'disconnect' remains ahead of Consumer Duty

The survey, conducted by Simplify Consulting, found 73% of people who responded wanted "plain English" from their financial services communications with less jargon. It also discovered 46% of financial communications are read very little or not at all. The consultancy said the results highlighted the pressing issue shortly before the Financial Conduct Authority's (FCA) Consumer Duty - which includes tough new regulations on client communications - comes into force. Just over 100 investors, aged between 18 and 65, took part in the survey. About 65% said communications were too long,...