VouchedFor reveals top five Consumer Duty 'gaps'

250,000 clients’ feedback

Julia Bahr
clock • 3 min read

In light of the Financial Conduct Authority's (FCA) October deadline for businesses to have a Consumer Duty plan in place, adviser review site VouchedFor’s Elevation system has shared five key gaps to consider based on 250,000 clients’ feedback.

Elevation, a platform designed to improve client experience, has analysed the feedback of more than 250,000 clients to reveal the advice profession's main strengths and weaknesses relative to the Consumer Duty rules. According to Alex Whitson, managing director at VouchedFor, the firm's goal was to unlock the most powerful drivers of client experience. "Or, put differently, the adviser behaviours or factors that make the biggest positive difference to things like whether prospects become clients, whether clients recommend and client risk levels." VouchedFor's research showed that 99% ...

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