Pensions problems reflect 'wider society issues', say regulators

Pensions consumer journey feedback statement

Hope William-Smith
clock • 3 min read

There is an industry consensus that many of the structural issues affecting pensions are reflective of “wider issues in society”, according to The Pensions Regulator (TPR) and the Financial Conduct Authority (FCA).

The two regulators have today (7 June) published a response to their joint call for feedback on the ‘pension consumer journey' which encompasses how customer decisions about pensions at key life points can be improved. TPR and the FCA published the call for input over a year ago - a move that was widely praised by the industry a positive example of the two regulators working effectively to unify expectations for both trust-based and contract-based schemes. The regulators today said "several themes consistently emerged" in the 49 responses they received and confirmed there was all-roun...

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