FOS pension and investment complaints 'significantly' higher in 2020/21

The organisation's annual report and accounts for 2020/21 while pension and investment complaints continued to account for the "smallest part" of its casework the category was important as it could involve life-changing sums of money. The report said the FOS predicted 12,500 complaints in the category but received 20,854 in total during the year. It resolved 15,521 of these with a 22% uphold rate, the FOS report added. The report said: "We saw significantly more complaints about pension and investment providers' administration or customer service - such as those centred on delays and ...