Cost of VouchedFor's client feedback service 'key issue' for advisers

'Service of interest but advisers need more information'

clock • 2 min read
The firm explained that the system has analysed over 250,000 client reviews to identify the most important client experience drivers.
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The firm explained that the system has analysed over 250,000 client reviews to identify the most important client experience drivers.

Review site VouchedFor has launched Safeguard, a system designed to help advice firms to improve the client experience by using client feedback more effectively.

The service uses client questions to show advisers and firms how they are tracking against client experience drivers. It also benchmarks how they compare with advice firms from the rest of the industry,...

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