Why low-cost AI still needs a human at the helm to save advisers from a PI claim

While useful for file checking, firms must know AI’s limits

clock • 4 min read

John Netting urges caution on low-cost AI and says a human in control is still essential to avoide a professional indemnity claim…

Artificial intelligence file verification is now, not only very accessible but extremely cost effective. For many financial advice firms, the price tag looks like a quick win, a chance to streamline compliance and cut costs, but beware. Whilst AI is useful for file checking, firms must be under no illusion about its limits. AI can read every document for process and completeness at a fraction of human cost. But when a claim lands on an underwriter's or Ombudsman's desk, no insurer will accept the response "AI checked it" as any form of defense. Certainly, AI can check the paperwork, b...

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