Ombudsman updates distress and inconvenience compensation guidance

More detailed guidance, 'fairer' outcome

clock • 2 min read
"when something goes wrong, it’s not just about the financial impact. There can be an emotional impact too, because of the stress, worry and practical problems caused by financial disputes," said Garry Willkinson
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"when something goes wrong, it’s not just about the financial impact. There can be an emotional impact too, because of the stress, worry and practical problems caused by financial disputes," said Garry Willkinson

The Financial Ombudsman Service (FOS) has refreshed its guidance on making awards for distress or inconvenience.

The body said while its approach had not changed more detailed guidance would result in fairer consumer outcomes. "Our approach hasn't changed, but our stakeholders tell us that more detailed guidance...

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