Image:
"when something goes wrong, it’s not just about the financial impact. There can be an emotional impact too, because of the stress, worry and practical problems caused by financial disputes," said Garry Willkinson
The Financial Ombudsman Service (FOS) has refreshed its guidance on making awards for distress or inconvenience.
The body said while its approach had not changed more detailed guidance would result in fairer consumer outcomes. "Our approach hasn't changed, but our stakeholders tell us that more detailed guidance...
To continue reading this article...
Join Professional Adviser
- Unlimited access to real-time news, industry insights and market intelligence.
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters.
- Make smart business decisions with the latest developments in regulation, investing retirement and protection.
- Tap into our community intelligence through our regular Pro Adviser poll.
- Be the first to hear about our events and awards programmes.
