Video calls with clients, instead of face-to-face meetings, are likely to become a long-term trend beyond the coronavirus pandemic but could result in clients expecting lower bills, research by Boring Money has found.
In its Boring Money Advice Report 2021, it found the number of investors happy to take advice via video call has doubled, up from 25% in 2019 to 49% in April this year. Two-fifths (40%) of investors also said they would favour paying a lower fee for digital advice, while 29% said they would prefer to continue with face-to-face advice, even if it cost more. Elsewhere, the report revealed that clients are still satisfied with the service provided by advisers, despite the restrictions the pandemic has caused. Among advised clients, 90% said they were satisfied with the service over th...
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