FOS chief Caroline Wayman to exit after seven years

Wayman is also chief ombudsman at the complaints organisation.  In a note published on the FOS website, Wayman (pictured) said: "After nearly seven years I have decided that the time is right for me to step down from the role. It's been an honour and a privilege to have led the service throughout this time." She added the service had reached a "pivotal point": in 2021 we expect to receive our final PPI [payment protection insurance] cases and as nations, organisations and individuals, we are contemplating a landscape shaped and forever changed by a global pandemic. "It's against th...