Adviser disappointment as CII exam certificates go paperless

No longer delivered by post

Sophie King
clock • 2 min read

The Chartered Insurance Institute (CII) has ended an era of sending printed certificates to successful exam candidates and has instead started to issue paperless certificates for all its qualifications.

Instead of receiving physical certificates in the post, members will access their qualifications and membership certificates in a new section of their ‘MyCII' dashboard called ‘MyCertificates'.  The body has also changed the design of the certificates for both regulated and unregulated qualifications. They will be available as PDF files so members can print them off if they wish to do so. Personal Finance Society membership director Mark Hutchinson told Professional Adviser: "We took the decision during last year to improve our service to them by switching to digital certificates. ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Budget 26: Property income tax rates to rise by four percentage points

Budget 26: Property income tax rates to rise by four percentage points

To take effect from April 2027

Isabel Baxter
clock 28 October 2026 • 2 min read
Budget 26: Small business rate relief threshold increased to £18,000 for struggling sectors

Budget 26: Small business rate relief threshold increased to £18,000 for struggling sectors

Retail, hospitality and leisure

clock 28 October 2026 • 2 min read
Economic abuse: Why advisers need to understand this hidden form of financial harm

Economic abuse: Why advisers need to understand this hidden form of financial harm

'Economic abuse presents a particular challenge because it is often invisible'

Shelley Read
clock 28 October 2026 • 3 min read