SJP compensates client following delayed pension transfer cancellation

Partly upheld

Mrs M, as referred to by the ombudsman, previously held pension benefits with two providers and decided she wanted to consolidate those into a single plan.
Mrs M, as referred to by the ombudsman, previously held pension benefits with two providers and decided she wanted to consolidate those into a single plan.
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Advice giant St. James’s Place has come under fire from the Financial Ombudsman Service (FOS) after it failed to correctly calculate the transfer value of a client’s pension funds following the cancellation of her investment.

Mrs M, as referred to by the FOS, previously held pension benefits with two providers and decided she wanted to consolidate those into a single plan. She sought advice from an SJP adviser and agreed to...

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