Fairstone launches digital advice service

No contact

Hannah Godfrey
clock • 2 min read

Fairstone has launched a digital remote advice service, enabling the firm to fully engage with clients in a no-contact environment.

The new service, called ZETO, is powered by Microsoft Teams. It includes a pre-meeting digital introduction to the process as well as customisable presentation and guidance tools. ZETO is fully integrated with Adobe Sign, which Fairstone said enables end-to-end paperless processing to be done simply and securely. The service removes the need to interact in person, and comes in response to the current climate, where social distancing due to the coronavirus pandemic is still advised. Fairstone said ZETO differs from automated advice in that it mimics a face-to-face consultation, with...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Deal Dive: The bigger advice deals keep coming

Deal Dive: The bigger advice deals keep coming

What Q3 2026 had in store

Isabel Baxter
clock 27 October 2026 • 3 min read
Chancellor in 'straitjacket' with low-key Budget anticipated

Chancellor in 'straitjacket' with low-key Budget anticipated

Analysts expect event focused on fiscal prudence

Jack Roach
clock 27 October 2026 • 5 min read
FOS received 3,600 pension complaints between April and September

FOS received 3,600 pension complaints between April and September

110,500 complaints in total

Sophia Panayi
clock 26 October 2026 • 2 min read