Fairstone launches digital advice service

No contact

Hannah Godfrey
clock • 2 min read

Fairstone has launched a digital remote advice service, enabling the firm to fully engage with clients in a no-contact environment.

The new service, called ZETO, is powered by Microsoft Teams. It includes a pre-meeting digital introduction to the process as well as customisable presentation and guidance tools. ZETO is fully integrated with Adobe Sign, which Fairstone said enables end-to-end paperless processing to be done simply and securely. The service removes the need to interact in person, and comes in response to the current climate, where social distancing due to the coronavirus pandemic is still advised. Fairstone said ZETO differs from automated advice in that it mimics a face-to-face consultation, with...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Advisers: Are you even taking your own advice?

Advisers: Are you even taking your own advice?

Exploring the expenditure consolidation conversation

Nick Ryan
clock 25 March 2026 • 4 min read
CISI welcomes 76 Certified financial planners

CISI welcomes 76 Certified financial planners

Number of UK CFP professionals continues to rise

Sophia Panayi
clock 24 March 2026 • 1 min read
'Nobody is big enough not to be bought'

'Nobody is big enough not to be bought'

Roderic Rennison on the future of deals in the advice industry

Isabel Baxter
clock 20 March 2026 • 1 min read