Fairstone launches digital advice service

No contact

Hannah Godfrey
clock • 2 min read

Fairstone has launched a digital remote advice service, enabling the firm to fully engage with clients in a no-contact environment.

The new service, called ZETO, is powered by Microsoft Teams. It includes a pre-meeting digital introduction to the process as well as customisable presentation and guidance tools. ZETO is fully integrated with Adobe Sign, which Fairstone said enables end-to-end paperless processing to be done simply and securely. The service removes the need to interact in person, and comes in response to the current climate, where social distancing due to the coronavirus pandemic is still advised. Fairstone said ZETO differs from automated advice in that it mimics a face-to-face consultation, with...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Wren Sterling adds £900m AUM with London-based IFA acquisition

Wren Sterling adds £900m AUM with London-based IFA acquisition

Evans Hart brings nearly 2,500 clients to the group

Sahar Nazir
clock 12 December 2025 • 2 min read
Demand for entry-level talent forces expansion of Nucleus-backed We Are Change scheme

Demand for entry-level talent forces expansion of Nucleus-backed We Are Change scheme

Foundation reports rising demand for entry-level routes into financial services

Sahar Nazir
clock 12 December 2025 • 2 min read
'Mounting anxiety' from Autumn Budget leading to more financial advice enquiries

'Mounting anxiety' from Autumn Budget leading to more financial advice enquiries

Enquiries for financial advice up by nearly a quarter following Budget

Sahar Nazir
clock 11 December 2025 • 1 min read