Fairstone has launched a digital remote advice service, enabling the firm to fully engage with clients in a no-contact environment.
The new service, called ZETO, is powered by Microsoft Teams. It includes a pre-meeting digital introduction to the process as well as customisable presentation and guidance tools. ZETO is fully integrated with Adobe Sign, which Fairstone said enables end-to-end paperless processing to be done simply and securely. The service removes the need to interact in person, and comes in response to the current climate, where social distancing due to the coronavirus pandemic is still advised. Fairstone said ZETO differs from automated advice in that it mimics a face-to-face consultation, with...
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