Coutts tops FCA pension complaints list again

In the intermediation category, which includes brokers and advisers, the private bank and wealth management firm reported 65.8 complaints per 1,000 policies sold in the second half of 2019. Two-fifths (40%) of its decumulation and pensions complaints were upheld in favour of the client. The number of complaints for Coutts decreased slightly from its H1 figures, which saw the business receive 67.8 complaints per 1,000 policies, of which 75% were upheld.  Skipton Building Society came in second place with 38.1 complaints per 1,000 policies sold, followed by Openwork, which received 11.1...