Coutts & Company received by far the most complaints for decumulation and pensions per 1,000 policies sold between July and December 2019, according to Financial Conduct Authority (FCA) data.
In the intermediation category, which includes brokers and advisers, the private bank and wealth management firm reported 65.8 complaints per 1,000 policies sold in the second half of 2019. Two-fifths...
Extended to 31 March 2021 for solo-regulated firms
30 days to answer
Joint strategy with TPR
Millions lost already
Charlton Wealth Management
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£5m lost to fraud between February and June