Ombudsman readies itself for increase in pension and investment claims
Overall casework projected to decrease
The Financial Ombudsman Service (FOS) expects to see a rise in investment and pension-related cases in the 2020/21 financial year.
In its strategic plan and budget, published on Wednesday (8 April), the ombudsman said it expected a 12% increase in investment and pension-related cases over the coming year, up to 12,500 cases from 11,200...
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