Ombudsman readies itself for increase in pension and investment claims

In its strategic plan and budget, published on Wednesday (8 April), the ombudsman said it expected a 12% increase in investment and pension-related cases over the coming year, up to 12,500 cases from 11,200 last financial year. The FOS also expected to see a rise in cases relating to claims management companies, up 8% on the last financial year from 1,200 to 1,300. Casework in general, however, was expected to be lower for 2020/21. This was largely due to a reduction of a third in claims relating to payment protection insurance, though claims projections relating to general casework a...