NatWest compensates adviser's client £18k after losing paperwork - plus other good news from this week…

Misplaced paperwork

Sophie King
clock • 4 min read

NatWest bank has compensated an adviser's client more than £18,000 after the customer’s local branch misplaced the relevant paperwork, plus other good news from this week.

Under recent government rules, the UK has been in a lockdown for almost a week, meaning many people (hopefully) staying at home and only going out if absolutely necessary or for some form of exercise once a day. Challenging times like these alongside an awful lot of negative news might leave us feeling a little down and so PA has put together a list of some of the good news from this week. Netwest knocking out the big bucks Philip J Milton Chartered financial planner Felix Milton told Professional Adviser one of his clients recently requested a transfer away from their NatWest Stock...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

The banks are back: What does this mean for advisers?

The banks are back: What does this mean for advisers?

Banks ‘uniquely positioned’ to provide advice to mass market

Sophia Panayi
clock 24 August 2026 • 6 min read
Social media investment advice leaves investors out of pocket - research

Social media investment advice leaves investors out of pocket - research

Over half who acted on social media financial advice regretted it

Isabel Baxter
clock 21 August 2026 • 3 min read
New sexual harassment duty: Can adviser firms show they've taken 'all reasonable steps'?

New sexual harassment duty: Can adviser firms show they've taken 'all reasonable steps'?

'Employers will be expected to take all reasonable steps'

Emily Bradshaw
clock 19 August 2026 • 4 min read