SJP complaints figures dwarf other large advice firms

Under 30 complaints for advice firms

Hannah Godfrey
Aviva received the more pension-related claims.

Aviva received the more pension-related claims.

St James’s Place (SJP) has received at least double the number of Financial Ombudsman Service (FOS) complaints compared to other advice firms operating in the market, the latest FOS stats have shown.

The latest FOS complaints dataset available from H2 2019 showed advice giant SJP received 71 cases between 1 June 2019 and 31 December, down slightly from H1, when it received 75. In H2, the FOS upheld...

To continue reading this article...

Join Professional Adviser


  • Unlimited access to real-time news, industry insights and market intelligence.
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters.
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection.
  • Tap into our community intelligence through our regular Pro Adviser poll.
 Be the first to hear about our events and awards programmes.



Already a Professional Adviser member?


More on Your profession

FCA confirmed new listing rules on Thursday (2 December)

Investment industry welcomes FCA listing rules but government must 'address wrinkles'

Retail investors need 'greater protection'

clock 02 December 2021 • 5 min read
"With a continuing commitment to impartiality and fairness as our foundation principles, we are now entering a new phase for our organisation," said FOS chairman, Baroness Zahida Manzoor.

FOS launches action plan to improve customer service

'This is just the beginning'

clock 02 December 2021 • 3 min read
Pro Adviser Poll: The ongoing fee results are in

Attitudes to ongoing fees look set to remain despite FCA push

Adviser views about ongoing fee arrangements

Jenna Brown
clock 02 December 2021 • 4 min read