Artificial intelligence will complement advice, not threaten it - Keith Richards

PFS conference 2019

Sophie King
clock • 1 min read

Personal Finance Society (PFS) chief executive Keith Richards has said he believes artificial intelligence (AI) is not a threat to financial advice but will instead complement it. Speaking to Professional Adviser's reporter Sophie King at the PFS Future Proof conference in Birmingham on Thursday (28 November), Richards (pictured) said the need and demand for advice is only going to increase. Therefore, advisers and the wider financial services sector may need help involving AI not only for themselves but for the rest of their firm. In his opinion, the chief executive said AI can be a ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

News editor's view: Let's give it up for the small advice firms

News editor's view: Let's give it up for the small advice firms

The news editor's Friday Night Takeaway from 22 May

Isabel Baxter
clock 22 May 2026 • 4 min read
Women more likely to seek professional financial advice – research

Women more likely to seek professional financial advice – research

Twenty percent of women likely to seek advice

Sophia Panayi
clock 22 May 2026 • 2 min read
The expectation gap: Why suitable advice can still fail the client

The expectation gap: Why suitable advice can still fail the client

'The industry is moving from suitability, to understanding and now to expectation management'

Elly Dowding and Lee Coates
clock 22 May 2026 • 4 min read