Norfolk-based adviser firm Hoyl Independent Advisers was asked to compensate a client after failing to carry out her wishes to only invest in ethical funds, the decision for which was explored in this article first published in October 2019.
Miss P - as the complainant was referred to by the Financial Ombudsman Service (FOS) - met an adviser from Hoyl in January 2017 to discuss investing her savings. Following the meeting, an investment portfolio was set up on her behalf, which invested in a number of funds. Miss P met the adviser again in April 2017 to discuss investing a further £11,000. She also told the adviser she wanted to replace one of the funds in her portfolio after she had noticed it was not fully invested in ethical businesses. The adviser agreed to switch to another fund. A few days later, Miss P told the adv...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
