PFS unveils author Robert Craven as Power Live keynote speaker

Focus on customer centricity

Sophie King
clock • 1 min read

Author and The Director's Centre managing director Robert Craven has been revealed as the keynote speaker at the Personal Finance Society's (PFS) Power Live conference 2019.

At the conference, which takes place at the Radisson Blu Edwardian in Manchester on 13 June, Craven will look to explain how financial advisers can boost their profits and will share his insights and strategy for refocusing on the customer and improving client outcomes. Throughout the day, the author will conduct three talks that focus on exceeding customer expectations; marketing 101; and the 'profession of the future'. The event will also host talks by Mazars Chartered financial planner Natalie Wright, Eldon Financial Planning director of client services Gemma Siddle and British Gym...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Why the Great Wealth Transfer could be modest in practice

Why the Great Wealth Transfer could be modest in practice

'The need for a robust advice strategy remains'

Roger Brosch
clock 27 August 2025 • 4 min read
Walker Crips Financial Planning narrows losses as staff headcount grows

Walker Crips Financial Planning narrows losses as staff headcount grows

The group will keep adviser-client interaction ‘core’ to its service proposition

Sahar Nazir
clock 26 August 2025 • 2 min read
Saturn co-founder: AI compliance tools must be backed by human expertise

Saturn co-founder: AI compliance tools must be backed by human expertise

‘We need AI and people working together’

Sahar Nazir
clock 26 August 2025 • 3 min read