Adviser platform Ascentric has said it is trying to minimise call centre delays and is "aware" of instances where client reports are showing incorrect values.
The firm has transferred more than 95% of advised clients onto its new platform, a re-platforming project it spent several years and more than £100m to complete. However, the new platform has offered up some hurdles for advisers. Some users have complained about the client reporting functions, while others have reported extended waiting times with the call centre. Ascentric head of sales Justin Blower told PA: "All client asset valuations are showing correctly on the platform but we are aware of some instances where incorrect values are being shown when running some client reports. ...
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