Financial firms must take responsibility for inclusivity - FCA's Bailey

"We want firms and individuals to maintain healthy cultures, where people do the right thing and take responsibility for consumer outcomes," Bailey told delegates at the PIMFA Wealth of Diversity Conference today (5 February). "But each firm is different and of course, that's how we want it." He added: "We face some very big changes in the poor social norms within organisations and society. Our job is to change them as we operate in them. How well we do that depends in large part to the institutions themselves and the people within them. "Where a culture is open, staff can speak up. W...