Consumers must beware DB transfer cold-callers - FOS

‘Vast majority of advisers are professional’

Tom Ellis
clock • 1 min read

The Financial Ombudsman Service (FOS) has added its voice to those warning consumers off picking up unsolicited contact with cold-callers following the introduction of the pension freedoms.

The ombudsman said it was seeing evidence "unscrupulous firms" were taking advantage of consumers who wanted to transfer out of their defined benefit (DB) schemes to make the most of the flexibility of pension freedoms rules. It is unlikely regulated financial advisers and reputable companies will cold-call people about pensions, said the FOS, before explaining it often hears from people who thought they were dealing with a well-established firm, only to discover their life savings had been stolen. Pensions cold-calling ban a 'meaningless tweak' - campaign group The ombudsman added...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Risks and opportunities from the 'death of the annual review'

Risks and opportunities from the 'death of the annual review'

'Annual reviews have historically acted as a safeguard against disengagement'

Graeme Devlin
clock 29 May 2026 • 4 min read
Non-financial misconduct: Rising expectations and rising exposure

Non-financial misconduct: Rising expectations and rising exposure

'Managers need to know what to look for and what to do in the moment, including when to escalate'

Sarah Jackman
clock 27 May 2026 • 5 min read
FCA must still fix investing culture, says LSE CEO

FCA must still fix investing culture, says LSE CEO

‘We’ve protected people from the downside but we haven’t exposed the upside’

Sophia Panayi
clock 20 May 2026 • 1 min read