Consumers must beware DB transfer cold-callers - FOS

‘Vast majority of advisers are professional’

Tom Ellis
clock • 1 min read

The Financial Ombudsman Service (FOS) has added its voice to those warning consumers off picking up unsolicited contact with cold-callers following the introduction of the pension freedoms.

The ombudsman said it was seeing evidence "unscrupulous firms" were taking advantage of consumers who wanted to transfer out of their defined benefit (DB) schemes to make the most of the flexibility of pension freedoms rules. It is unlikely regulated financial advisers and reputable companies will cold-call people about pensions, said the FOS, before explaining it often hears from people who thought they were dealing with a well-established firm, only to discover their life savings had been stolen. Pensions cold-calling ban a 'meaningless tweak' - campaign group The ombudsman added...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Data-driven or anecdotal? Examining FCA Consumer Duty board reports

Data-driven or anecdotal? Examining FCA Consumer Duty board reports

'Data is not a by-product of systems; it is a core governance asset'

Chris Davies
clock 27 March 2026 • 6 min read
FCA 'consistently behind the curve' on British Steel – Complaints Commissioner

FCA 'consistently behind the curve' on British Steel – Complaints Commissioner

Regulator hits back at Complaints Commissioner’s final report

Jenna Brown
clock 26 March 2026 • 3 min read
FSCS unveils five-year strategy

FSCS unveils five-year strategy

Three core focus areas

Jen Frost
clock 26 March 2026 • 2 min read