The Share Centre and Liberty SIPP top FCA pension complaints

ATS drops to fourth

Tom Ellis
clock • 2 min read

Stockbroker The Share Centre and pension provider Liberty SIPP topped the Financial Conduct Authority (FCA) complaints data over the first half of 2018, knocking Alliance Trust Savings off the unwanted top spot.

The Share Centre just pipped Liberty SIPP as the most complained about firm with 45.9 complaints per 1,000 decumulation and pensions policies in force, 43.8% of which were upheld. Liberty SIPP, which had 500 cases submitted against it to the Financial Ombudsman Service by a law firm in August and sold its assets to EBS Pensions in October, received 44.8 complaints per 1,000 policies. So far, none of these complaints against Liberty SIPP have been upheld. Alliance Trust Savings, which topped the pensions complaints tables in the second half of 2017, with 26.4 complaints per 1,000 polic...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FCA social media crackdown: Three 'finfluencers' make first court appearance

FCA social media crackdown: Three 'finfluencers' make first court appearance

Case brought as part of FCA-led global crackdown on illegal promotions

Jenna Brown
clock 10 September 2025 • 2 min read
Failed financial advice firms tracker

Failed financial advice firms tracker

Firms that the FSCS has confirmed as failed since the start of 2023

Professional Adviser
clock 03 September 2025 • 1 min read
Targeted support regime welcome but rules need 'adjustments'

Targeted support regime welcome but rules need 'adjustments'

Advisers, providers and trade bodies call for clarity as consultation closes

Sahar Nazir
clock 29 August 2025 • 4 min read