Stockbroker The Share Centre and pension provider Liberty SIPP topped the Financial Conduct Authority (FCA) complaints data over the first half of 2018, knocking Alliance Trust Savings off the unwanted top spot.
The Share Centre just pipped Liberty SIPP as the most complained about firm with 45.9 complaints per 1,000 decumulation and pensions policies in force, 43.8% of which were upheld. Liberty SIPP, which had 500 cases submitted against it to the Financial Ombudsman Service by a law firm in August and sold its assets to EBS Pensions in October, received 44.8 complaints per 1,000 policies. So far, none of these complaints against Liberty SIPP have been upheld. Alliance Trust Savings, which topped the pensions complaints tables in the second half of 2017, with 26.4 complaints per 1,000 polic...
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