Angry clients ask FOS to 'shut down' Intrinsic after £3 fee error

For ‘distress’ caused

Hannah Godfrey
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Angry clients ask FOS to 'shut down' Intrinsic after £3 fee error

Intrinsic Financial Planning has been ordered to pay compensation to two customers after it took a total of £3.05 in fees from their pensions without their permission.

The Financial Ombudsman Service (FOS) ordered the firm to pay £100 for the "distress and inconvenience" caused to Mr and Mrs M after the error was made. Mr M's pension was financially disadvanta...

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