Aviva has admitted there will be planned outages with reduced levels of accessibility and functionality on its adviser platform during the client migration phase of its re-platforming process.
The insurer says there will be a period when advisers will not be able to place trades, submit new business or top-up client assets. Nor will they have the ability to rebalance portfolios. There will also be some data left behind on its Bravura technology that will not be available on its new FNZ platform, such as saved quotes, it adds. Aviva has undertaken to inform advisers "well in advance" of any downtime periods so they can plan accordingly, including offering full details of its processes and any actions advisers may have to take. The provider says its existing Bravura platfo...
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