'Re:Platforming' - Aviva admits to planned 'outages'

Ascentric, Aegon and Cofunds also expect downtime

Tom Ellis
clock • 4 min read

Aviva has admitted there will be planned outages with reduced levels of accessibility and functionality on its adviser platform during the client migration phase of its re-platforming process.

The insurer says there will be a period when advisers will not be able to place trades, submit new business or top-up client assets. Nor will they have the ability to rebalance portfolios. There will also be some data left behind on its Bravura technology that will not be available on its new FNZ platform, such as saved quotes, it adds. Aviva has undertaken to inform advisers "well in advance" of any downtime periods so they can plan accordingly, including offering full details of its processes and any actions advisers may have to take. The provider says its existing Bravura platfo...

To continue reading this article...

Join Professional Adviser

  • Unlimited access to real-time news, industry insights and market intelligence.
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters.
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection.
  • Members-only access to the editor’s weekly Friday commentary
  • 
 Be the first to hear about our events and awards programmes.

Join

 

Already a Professional Adviser member?

Login

More on Wrap/platforms

Tough third quarter for platform industry, data shows

Tough third quarter for platform industry, data shows

Economic instability is hurting investor confidence, experts say

Julia Bahr
clock 10 November 2022 • 3 min read
Alex Cowan-Sanluis: The five-stage hierarchy of platform services

Exploring the five-stage hierarchy of platform services

Platform market change sees more consistent tech-driven customer propositions

Alex Cowan-Sanluis
clock 12 October 2022 • 4 min read
Advisers scale back platform usage, reveals research

Advisers scale back platform usage, reveals research

‘Platforms may be in for a bumpy ride over the next few months’

Ayesha Venkataraman
clock 11 October 2022 • 2 min read