Royal London paid 97.3% of claims totalling more than £331m during 2016, according to the insurer's newly published claims statistics.
Almost £1m was paid in free cover claims - free cover is provided for up to 90 days while an application is being processed and will pay out on receipt of a valid claim before any premium has been collected...
'We need to pick up the pace'
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Retail investors set to be restricted initially
The fact that emotions can so significantly impact investment decisions means the issue is becoming ever more important for advisers