Aviva releases first individual protection claims report

96.7% of individual claims paid out

clock • 2 min read

Aviva has released its first individual protection claims report, which highlights the group paid out 96.7% of all individual protection claims in 2016.

The insurer paid out 98.9% of life insurance claims to support families through a bereavement or terminal illness diagnosis, 92.3% of critical illness claims for conditions such as cancer, heart attack and stroke, and 92.6% of income protection claims to help customers get back to work after a health crisis. The wider report details how customers are supported through Aviva's claims and rehabilitation process and includes examples of customers' individual experiences. It also aims to raise awareness around the common reasons a small number of claims are declined and can be used by adv...

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