Unbiased makes changes after adviser criticism

The adviser referral service altered the appearance of its homepage to give equal weighting to its new feature ‘Connect with an adviser' and the old ‘Browse local advisers' search bar. The changes came after Clayden Associates Director Dan Clayden told Professional Adviser last week the prominence given to the new feature meant many consumers were not scrolling down to the old geographical search function. The problem was, he said, that to interact with any potential customers generated through the new feature, advisers had to pay an additional £36 per lead on top of their monthly sub...