Be proactive through product life cycle, FCA warns advisers

Guidance on closed-book customers

Victoria McKeever
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Be proactive through product life cycle, FCA warns advisers

Advisory firms must be proactive with clients throughout the life cycle of a product, the Financial Conduct Authority (FCA) has warned in its finalised guidance for the fair treatment of closed-book customers.

The finalised guidance, published today, provides firms with detailed information on the actions they should be taking to treat their closed-book customers fairly. The FCA emphasised it was not introducing...

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