RBS to pilot its first artificial intelligence with 'chat bot' feature
Using IBM's 'Watson' AI technology
Royal Bank of Scotland (RBS) has announced it will pilot its first artificial intelligence (AI) 'chat bot', Luvo, with customers in December.
A 'chat bot' is a computer programme designed to simulate an intelligent conversation with human users by way of text or telephone. RBS will use IBM's ‘Watson' - a platform that analyses unstructured...
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![“Our goal is to develop truly helpful tools to facilitate better financial planning and create a workable solution for advice professionals [which is] tried, tested and approved by advice professionals" - EValue's Gemma Brazier.](/api/v1/wps/5b5880f/dc6d06e6-7f94-4f40-8860-f1d48b0f3d83/4/helping-hand-230x142.jpg "“Our goal is to develop truly helpful tools to facilitate better financial planning and create a workable solution for advice professionals [which is] tried, tested and approved by advice professionals\" - EValue's Gemma Brazier.")
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