RBS to pilot its first artificial intelligence with 'chat bot' feature

Using IBM's 'Watson' AI technology

Tom Ellis
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RBS to pilot its first artificial intelligence with 'chat bot' feature

Royal Bank of Scotland (RBS) has announced it will pilot its first artificial intelligence (AI) 'chat bot', Luvo, with customers in December.

A 'chat bot' is a computer programme designed to simulate an intelligent conversation with human users by way of text or telephone. RBS will use IBM's ‘Watson' - a platform that analyses unstructured...

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