RBS to pilot its first artificial intelligence with 'chat bot' feature

Using IBM's 'Watson' AI technology

RBS to pilot its first artificial intelligence with 'chat bot' feature
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Royal Bank of Scotland (RBS) has announced it will pilot its first artificial intelligence (AI) 'chat bot', Luvo, with customers in December.

A 'chat bot' is a computer programme designed to simulate an intelligent conversation with human users by way of text or telephone. RBS will use IBM's ‘Watson' - a platform that analyses unstructured...

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