Royal Bank of Scotland (RBS) has announced it will pilot its first artificial intelligence (AI) 'chat bot', Luvo, with customers in December.
A 'chat bot' is a computer programme designed to simulate an intelligent conversation with human users by way of text or telephone. RBS will use IBM's ‘Watson' - a platform that analyses unstructured...
To continue reading this article...
Join Professional Adviser
- Unlimited access to real-time news, industry insights and market intelligence.
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters.
- Make smart business decisions with the latest developments in regulation, investing retirement and protection.
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes.
