Ombudsman data shows ISA misselling claims up 166%

Risk profiles not matching

Carmen Reichman
clock • 2 min read

Misselling complaints relating to stocks and shares ISAs have spiked in the last year, according to figures released by the Financial Ombudsman Service (FOS).

The number of cases landing at the FOS in 2015 was up 166% on the previous year, from 75 complaints to 200, the regulatory body said. It had shared the data with digital wealth manager MoneyFarm, which said it was concerned fund managers and advisers were misleading investors over the nature of the underlying investments in ISAs. It said many of the complaints brought against providers or advisers centred on a "deliberate exaggeration" of the expected returns of the ISA or the "deliberate playing down" of the risks involved in the product. FOS cannot adjudicate on the performance o...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

Oberon Investments agrees to FCA restrictions on wealth management arm

Oberon Investments agrees to FCA restrictions on wealth management arm

Onboarding subject to permission amid systems and controls review

Jen Frost
clock 14 April 2026 • 1 min read
FCA eyes commission ban for VCTs & EIS

FCA eyes commission ban for VCTs & EIS

Brokers criticise the move

Laura Miller
clock 25 March 2026 • 5 min read
Ex-Janus Henderson analyst jailed for insider dealing and money laundering

Ex-Janus Henderson analyst jailed for insider dealing and money laundering

Former analyst's sister also sentenced

Linus Uhlig
clock 07 July 2025 • 2 min read