Advisers concerned about service levels post-platform M&A

CoreData Research study detects adviser worries

Victoria McKeever
clock • 1 min read

More than two-thirds of advisers are worried about reduced levels of service in the event their platform undergoes consolidation, research has shown.

A survey by CoreData Research found the possibility of reduced service levels post-merger was the primary concern of about 67% of respondents - equating to about 16,000 UK advisers. Some 83% - or 19,800 advisers - indicated they would move assets to another platform should there be any changes resulting in lower quality of service. The survey was carried out shortly before last week's announcement that Aegon bought Cofunds from Legal & General for £140m. It had asked 1,000 UK-based advisers. Almost two-thirds (62%) showed concern towards platform mergers and acquisitions as a whole...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Wrap/platforms

AJ Bell partners with Woven Advice to streamline platform switching

AJ Bell partners with Woven Advice to streamline platform switching

Woven’s system analyses platform and back-office data

Sahar Nazir
clock 16 September 2025 • 2 min read
Are platform model debates becoming too self-serving?

Are platform model debates becoming too self-serving?

Whoever said platform selection was easy?

Chris Williams
clock 10 September 2025 • 3 min read
FNZ launches adviser-focused AI tool as personalisation demand grows

FNZ launches adviser-focused AI tool as personalisation demand grows

Generative AI solution intended to cut admin time and help advisers meet Consumer Duty standards

Sahar Nazir
clock 19 August 2025 • 2 min read