Ask insistent clients to put it in writing, advisers urged

Richard Nuttall (pictured) said advisers should ask their clients to fully outline their instructions and pen a signed note stating they are aware the transaction goes against the advice given. "Something as important as this really needs to be in their own handwriting," he said. Simply asking a client to sign a typed statement offers inadequate protection as it may not prove the customer understands their actions, he added. So-called 'insistent clients' are those who instruct their adviser to carry out a transaction against his or her advice. The term has gained traction as a r...