An adviser has criticised Scottish Widows for "appalling" customer service for forcing a client to wait two months to take his tax free lump sum from his pension.
Phil Perry, partner at Cheshire-based Ark Financial Planning, said the delay has hampered his client's plans to buy a new house and ruined the relationship Scottish Widow's "great" broker consultant spend two years building with his firm. The money has now been paid. Scottish Widows has apologised for the delay, and said it was due to a rise in the volume of requests for pension consolidations ahead of the pension freedoms that came into force in April. Changes to T&Cs Perry's complaints to the provider also led him to discover Scottish Widows has changed the terms of its ser...
To continue reading this article...
Join Professional Adviser
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence.
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters.
- Make smart business decisions with the latest developments in regulation, investing retirement and protection.
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes.
