APFA: Cost top reason two thirds of advisers reject clients

Carmen Reichman
clock

The majority of advisers have turned clients away in the last year, mainly because they were concerned the advice was too expensive, research from the Association of Professional Financial Advisers (APFA) suggested.

APFA found 61% of advisers had turned away clients during the 12 months to January 2015, up from 54% the year before. Of those, 57% had rejected people seeking pension advice while 43% did not feel they could give their clients advice on ISAs. The primary reason for not working with these clients, reported by 42%, was that advisers thought the services they offered were not economical based on the clients' needs and circumstances. In the year before 37% of advisers blamed affordability of advice for having to turn clients away. Director general Chris Hannant (pictured) called on...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

'Risk aversion' from FCA and PRA limiting UK growth and competitiveness

'Risk aversion' from FCA and PRA limiting UK growth and competitiveness

Regulators 'constraining firms', House of Lords report claims

Patrick Brusnahan
clock 13 June 2025 • 2 min read
FCA targeted support communication to 'ramp up' as further guidance issued

FCA targeted support communication to 'ramp up' as further guidance issued

Regulator expected to update the industry this month

Isabel Baxter
clock 09 June 2025 • 5 min read
FCA joins forces with international regulators on illegal finfluencer crackdown

FCA joins forces with international regulators on illegal finfluencer crackdown

Nine regulators from across the globe come together

Isabel Baxter
clock 06 June 2025 • 3 min read