Public wants quality-of-advice benchmark, report suggests

A report on consumer behaviour by consultancy Ignition House - produced to inform the regulator's Retirement Income Market Study - suggested the public is unsure where to find trusted advice or judge the services they receive. There are no visible measures to assess value, they said. Possible indicators such as cost are seen as a "barrier to advice" rather than a sign of quality, the research found, which leads to a "tendency for consumers to revert to a DIY approach". The FCA's report into the retirement income market, published on 11 December, concluded providers were not communi...