MAS consumer contact up 40% year on year

MAS' performance figures for the months July to September showed consumer contact - comprising a visit to the website, web chat, phone or face-to-face session - was up 42% on the previous year, as 5.4 million people were recorded as having used the service. The vast majority were online contacts, recording more than five million users. The MAS has an annual target of 16 million contacts, up from 5.45 million last year. Last autumn it was branded "not fit for purpose" by the Treasury committee (TC), which found it was failing in its objectives and not offering value for money. La...