The Financial Ombudsman Service (FOS) has hired trend forecaster the Future Foundation to conduct a review of the ombudsman's role in the changing world of financial services.
The external review, which is budgeted at up to £200,000, is looking at the future of financial services, the way consumers will behave in the future and the ombudsman's role within that. The theme was borne out of the changing nature of financial services, and aims to gain an insight into where the industry might be heading, the FOS said. It is the fourth such review commissioned by the FOS since 2004, and is expected to conclude next year, although the FOS will publish regular updates in the meantime. The FOS said: "The review goes quite a bit wider than just the financial servi...
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