BoI reverses mortgage tracker increase for 1,200 customers

The bank said today it would exclude 1,000 flexible mortgage customers and a further 200 customers that switched their mortgage product to a base rate tracker mortgage from the rate increases which took effect on 1 May and were branded illegal by some law firms. BoI UK chief executive Des Crowley said: "We have said from the outset that we will review all customer complaints individually and that we are committed to treating customers fairly throughout the process. It is on this basis that we have removed these customers." The bank had come under pressure from more than 300 consumers ...