'Good advice works': MAS chief lauds service's impact

Jenna Towler
clock

Almost half a million people used the Money Advice Service (MAS) in the last quarter of 2012, latest figures from the organisation show.

In total, more than 2.5 million people have used the service since it was launched in April 2011. The MAS also said its users were satisfied with its service. It said eight out of ten people got the information they needed and seven out of ten said it had helped them decide on a course of action. Some 88% said they would use the service again. MAS launched a web chat service in September last year, in addition to its web, phone and face-to-face offering. Almost half a million action plans have been delivered in the financial year to date. Its target of reaching a million plans by t...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Targeted support signals evolution in advice delivery

Targeted support signals evolution in advice delivery

Softer launches expected at first

Isabel Baxter
clock 10 April 2026 • 1 min read
CII: Vulnerable client management is 'an opportunity for growth'

CII: Vulnerable client management is 'an opportunity for growth'

Firms can expand potential client bases

Isabel Baxter
clock 07 April 2026 • 2 min read
Common language used by advisers triggers anxiety and distrust among retirees

Common language used by advisers triggers anxiety and distrust among retirees

Product-led communication one of the biggest drivers of mistrust

Laura Purkess
clock 01 April 2026 • 1 min read