'Good advice works': MAS chief lauds service's impact

Jenna Towler
clock

Almost half a million people used the Money Advice Service (MAS) in the last quarter of 2012, latest figures from the organisation show.

In total, more than 2.5 million people have used the service since it was launched in April 2011. The MAS also said its users were satisfied with its service. It said eight out of ten people got the information they needed and seven out of ten said it had helped them decide on a course of action. Some 88% said they would use the service again. MAS launched a web chat service in September last year, in addition to its web, phone and face-to-face offering. Almost half a million action plans have been delivered in the financial year to date. Its target of reaching a million plans by t...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Advisers: Are you even taking your own advice?

Advisers: Are you even taking your own advice?

Exploring the expenditure consolidation conversation

Nick Ryan
clock 25 March 2026 • 4 min read
CISI welcomes 76 Certified financial planners

CISI welcomes 76 Certified financial planners

Number of UK CFP professionals continues to rise

Sophia Panayi
clock 24 March 2026 • 1 min read
'Nobody is big enough not to be bought'

'Nobody is big enough not to be bought'

Roderic Rennison on the future of deals in the advice industry

Isabel Baxter
clock 20 March 2026 • 1 min read