'Good advice works': MAS chief lauds service's impact

Jenna Towler
clock

Almost half a million people used the Money Advice Service (MAS) in the last quarter of 2012, latest figures from the organisation show.

In total, more than 2.5 million people have used the service since it was launched in April 2011. The MAS also said its users were satisfied with its service. It said eight out of ten people got the information they needed and seven out of ten said it had helped them decide on a course of action. Some 88% said they would use the service again. MAS launched a web chat service in September last year, in addition to its web, phone and face-to-face offering. Almost half a million action plans have been delivered in the financial year to date. Its target of reaching a million plans by t...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

PA Awards 2026: This year's winners revealed

PA Awards 2026: This year's winners revealed

See who took home a trophy at the Professional Adviser Awards

Professional Adviser
clock 19 March 2026 • 13 min read
Treasury Committee asks for veto of any government-appointed FOS chair

Treasury Committee asks for veto of any government-appointed FOS chair

To ‘guard against political influence’

Laura Miller
clock 18 March 2026 • 2 min read
Most of our industry has forgotten what advisers actually do

Most of our industry has forgotten what advisers actually do

‘Providers have a responsibility to better support advice firms’

Mark Sanderson
clock 16 March 2026 • 3 min read