HMRC hit by 2,000 complaints over 'inappropriate' letters

The Revenue said it received the complaints in response to around 17 million letters sent out since 2009 to recover tax debt. The figures emerged in the government's response to the Treasury Select Committee's (TSC) latest report into HMRC's effectiveness. The TSC said the threatening tone of these letters was not appropriate for some taxpayers, and complained some were even sent to people who did not owe money. Letters alluded to vague "potential consequences" of non-payment and suggested the bill must be paid immediately, the TSC said. "Such language is appropriate only where ...