FSA enforcement staff were thought "helpful, flexible, courteous" and professional by firms they have investigated, but lacking in technical knowledge, the regulator has said.
The comments were from nine firms and individuals investigated by the FSA in the past 12 months, the regulator said in its Enforcement Annual Performance Account for 2010/11. Respondents did raise concerns about the length of some of the regulator's enforcement investigations, and also the technical knowledge of the FSA staff conducting them. The level of staff turnover on some of the FSA case teams was another problem raised in the feedback. Opinions were also "mixed" on the nature and level of communications from the FSA during the enforcement process, the paper states. The FS...
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