FSA calms fears over use of adviser complaints records

Scott Sinclair
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The FSA will use new rules requiring firms to publish the complaints records of their advisers to help "build an overall picture" of individuals, but it has promised to investigate fully any cases that give it cause for concern and says it will only ban advisers as a last resort.

Advisers said relying solely on complaints data could give the regulator a skewed view of individuals because complaints are often unjustified. The FSA yesterday proposed firms provide details i...

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