FSA calms fears over use of adviser complaints records

Scott Sinclair
clock

The FSA will use new rules requiring firms to publish the complaints records of their advisers to help "build an overall picture" of individuals, but it has promised to investigate fully any cases that give it cause for concern and says it will only ban advisers as a last resort.

Advisers said relying solely on complaints data could give the regulator a skewed view of individuals because complaints are often unjustified. The FSA yesterday proposed firms provide details including...

To continue reading this article...

Join Professional Adviser

 

  • Unlimited access to real-time news, industry insights and market intelligence.
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters.
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection.
  • Tap into our community intelligence through our regular Pro Adviser poll.
  • 
 Be the first to hear about our events and awards programmes.

Join

 

Already a Professional Adviser member?

Login

More on Regulation

There's more awareness among legal teams of the importance of getting advice at the very beginning and all the way through a divorce, says Ceri Griffiths, principal at Willow Brook Lifestyle Financial Planning.

More women seek financial advice as post-lockdown divorces rise, advisers say

'No longer a big scary journey'

clock 12 January 2022 • 3 min read
SJP compensates client for lack of advice fee clarity and delayed service

SJP compensates client for lack of advice fee clarity and delayed service

Client was left to borrow from family

clock 17 December 2021 • 3 min read
SJP academy sees more than 200 graduate

SJP academy sees more than 200 graduate

801 graduates so far

clock 16 December 2021 • 1 min read